Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSRTS307 Mapping and Delivery Guide
Maintain Automatic Teller Machine (ATM) services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSRTS307 - Maintain Automatic Teller Machine (ATM) services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to stock, regularly service, maintain security and balance takings for ATMs.It applies to individuals who work under supervision to perform financial clerical duties and maintain equipment under secure arrangements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial retail services field of work and include access to:

common office equipment, technology, software and consumables

ATM equipment and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Restock and service ATM machines
  • Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible
  • Handle action cards according to organisational policy and procedure
  • Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner
       
Element: Replenish and balance cash in ATM
  • Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels
  • Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel
  • Process or action deposits made through ATMs in accordance with organisational policy and procedures
  • Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures
       
Element: Maintain security of ATM cash
  • Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash
  • Time restocking and servicing of ATM to comply with security guidelines
  • Record alteration of access to machine in correct format and notify authorised personnel
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Restock and service ATM machines

1.1 Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible

1.2 Handle action cards according to organisational policy and procedure

1.3 Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner

2. Replenish and balance cash in ATM

2.1 Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels

2.2 Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel

2.3 Process or action deposits made through ATMs in accordance with organisational policy and procedures

2.4 Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures

3. Maintain security of ATM cash

3.1 Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash

3.2 Time restocking and servicing of ATM to comply with security guidelines

3.3 Record alteration of access to machine in correct format and notify authorised personnel

Evidence of the ability to:

follow organisational security procedures for accessing and servicing the ATM

perform required maintenance activities efficiently and according to organisational procedures, including clearing retained cards and reject notes, replacing receipt rolls and cleaning

accurately check cash balances and records, and correctly implement the stock replenishment process.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify the key requirements of legislation and industry codes of practice relevant to ATM operations including:

National Credit Code

privacy legislation

credit legislation

describe the key features of policies and procedures in regard to ATM maintenance

describe the key steps and procedures for ATM maintenance:

restocking, replenishing and cleaning

fault diagnosis and checking

security checking

record checking and record keeping.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Restock and service ATM machines

1.1 Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible

1.2 Handle action cards according to organisational policy and procedure

1.3 Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner

2. Replenish and balance cash in ATM

2.1 Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels

2.2 Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel

2.3 Process or action deposits made through ATMs in accordance with organisational policy and procedures

2.4 Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures

3. Maintain security of ATM cash

3.1 Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash

3.2 Time restocking and servicing of ATM to comply with security guidelines

3.3 Record alteration of access to machine in correct format and notify authorised personnel

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible 
Handle action cards according to organisational policy and procedure 
Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner 
Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels 
Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel 
Process or action deposits made through ATMs in accordance with organisational policy and procedures 
Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures 
Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash 
Time restocking and servicing of ATM to comply with security guidelines 
Record alteration of access to machine in correct format and notify authorised personnel 

Forms

Assessment Cover Sheet

FNSRTS307 - Maintain Automatic Teller Machine (ATM) services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSRTS307 - Maintain Automatic Teller Machine (ATM) services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: